Customer relationships at Health Flights Solutions Inc. (Health Flights Solutions, we, us) are built on trust. You have chosen to do business with Health Flights Solutions, and we guard that relationship with great care, beginning with the information you have chosen to share with us. Health Flights Solutions provides technology products for the medical, health and wellness sectors. In order to provide these services, Health Flights Solutions receives information about members, affiliates and others, as well as their customers, including but not limited to non-public personal information, medical and health information, email addresses, credit card details, etc. (collectively, Personal Information). We believe that making you aware of how we use your Personal Information, and to whom it is disclosed, will form the basis for a relationship of trust between us and the public that we serve. This Privacy Statement provides that explanation. We reserve the right to change this Privacy Statement from time to time consistent with applicable privacy laws.
In the course of our business, we may collect Personal Information about you from the following sources:
- From applications, documents or other forms you or your authorized representative fill out, upload or send to us;
- From your transactions with, or from the services performed by, us, our affiliates, our members, or others;
- From our internet web sites;
- From the public records maintained by governmental entities that we either obtain directly from those entities, or from our affiliates or others; and
- From consumer or other reporting agencies.
Our Policies Regarding the Protection of the Confidentiality and Security of Your Personal Information:
Health Flights Solutions maintains physical, electronic and procedural safeguards to protect your Personal Information from unauthorized access or intrusion. We limit access to the Personal Information only to those employees, contractors and agents who need such access in connection with providing products or services to you or for other legitimate business purposes. We will at all times comply with all laws and regulations to which we are subject regarding the collection, use and disclosure of individually identifiable information.
The member’s area of our website and Patient Portal (which may be accesses through third-party websites) use SSL Protection. We use a technology called Secure Socket Layers (SSL), an encryption technology to establish a secure connection between your computer and our server. A secure connection is maintained while you are logged on. If you would like to be certain that you are using a secure connection, the site name is preceded by “https” and not “http” and the icon in the bottom left-hand corner of your Web browser’s window should appear as a closed lock. Although we use SSL encryption to safeguard the confidentiality of your information as it travels over the Internet, “perfect security” does not exist on the Internet and we cannot guarantee the safety of transmitting personal information over the Internet.
The member area of our websites, products and tools, including our member, physician and patient portals (which may be accessed through third-party websites) also use Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing our sites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our sites using a password assigned to you, even if the individual is not, in fact authorized by you. You agree to change your password immediately if you have reason to believe that your password may have been compromised or used without authorization.
We may combine, in a non-identifiable format, the Personal Information you provide with information from other users to create aggregate data that may be disclosed to third parties. Aggregate data combines non-personal, similar data from many or all the users. This sort of statistical information is called aggregate data because it reflects the habits and characteristics of a large group of anonymous people. Aggregate data does not contain any information that could be used to contact or identify you. For example, we may use information gathered to create a composite profile of all the users of a particular third party site, who may use this information to understand needs and to design appropriate programs and activities on their site or we may we may use information gathered to create statistics of how many people visit a particular country or request a particular service
Our websites may use “cookies” for site administration purposes. If for any reason you wish to not take advantage of cookies, you may set your browser to not accept them, although this may disable or render unusable some of the features of our website. Our website also may detect and use your IP address or domain name for traffic monitoring and capacity purposes or to otherwise administer our website or track usage patterns.
Our Policies and Practices Regarding the Sharing of Your Personal Information:
We may share your Personal Information with our members and affiliates. We also may disclose your Personal Information:
- to providers, agents, brokers or representatives to provide you with services you have requested;
- to third-party contractors or service providers who provide services or perform marketing or other functions on our behalf, such as webhosting or data storage providers;
- to governmental entities to meet our legal requirements connected to the collection, retention and disclosure of individually identifiable information, such as tax reporting or identification of money laundering;
- to law enforcement in connection with investigations, or civil or criminal subpoenas or court orders; and
- to maintain our relationship with our employees.
In addition, we will disclose your Personal Information when you direct or give us permission, when we are required by law to do so, or when we suspect fraudulent or criminal activities. We also may disclose your Personal Information when otherwise permitted by applicable privacy laws such as, for example, when disclosure is needed to enforce our rights arising out of any agreement, transaction or relationship with you. One of the important responsibilities of some of our affiliated companies is to record documents in the public domain. Such documents may contain your Personal Information.
We may provide aggregate data to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also provide a medical provider, or other entities (that may or may not be a member of our sites) data that certain percentages of our users request a particular service. Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share aggregate information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases.
Right to Access Your Personal Information and Ability to Correct Errors or Request Changes or Deletion:
Certain states afford you the right to access your Personal Information and, under certain circumstances, to find out to whom your Personal Information has been disclosed. Also, certain states and the Safe Harbor principles afford you the right to request correction, amendment or deletion of your Personal Information. We reserve the right, where permitted by law, to charge a reasonable fee to cover the costs incurred in responding to such requests. We recommend that because most Personal Information received by Health Flights Solutions is processed by or on behalf of our clients, that you first contact the client to whom you submitted the data and request access to your Personal Information from the client.
All requests must be made in writing to the following address:
Compliance, Health Flights Solutions Inc
1360-B Lake Baldwin Ln
Orlando, Florida 32814
Our policy regarding children:
We are committed to protecting the privacy of children. Neither our sites nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personal Information from any person we actually know is under the age of 13. A parent or guardian, however, may use our services to request services from us or our affiliates or fill-out, upload or send us personal or medical/health information for a minor. The parent or guardian is solely responsible for providing supervision of the minor’s use of our services. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through our websites or services for the minor.
Our policy regarding Linked Sites or site through which you may access our Patient Portal or other software products and tools.
Our policy regarding links to external sites or access to our services/products/tools from external sites:
Our websites contain links to third-party (“external”) websites. We do not endorse or make any representations or warranties for the accuracy of content located on linked external websites. We are not responsible for any linked external website’s privacy policies, content, products, data collection procedures, materials, software, business activities, etc.
Health Flights Solutions websites, patient, member, physician portals, and other products and tools may be accessed through third-party websites. Health Flights Solutions is not responsible for the content or privacy practices of other websites to which this site may link or from which you gained access to our products, tools or services.
U.S.-EU and U.S.-Swiss “Safe Harbor”:
Health Flights Solutions has subscribed to and adheres to the requirements of the U.S.-EU and U.S.-Swiss Safe Harbor programs (Safe Harbor Programs) by adopting and implementing the Safe Harbor Privacy Principles, which include a set of frequently asked questions (collectively, the Principles). More information about the Safe Harbor Program can be found at http://www.export.gov/safeharbor/. This applies to Personal Information that is collected by us or our affiliates, members or other entities located in the European Economic Area or Switzerland that may be held in data centers or servers in the United States.
Compliance, Health Flights Solutions Inc
1360-B Lake Baldwin Ln
Orlando, Florida 32814
If after contacting us, your complaint or dispute has not been resolved, your complaint will be referred to JAMS, as a third party resolution provider. Health Flights Solutions commits to following the determination and advice of this provider.
Limitation on Scope of Principles:
Adherence by Health Flights Solutions to this policy may be limited to the extent required to meet legal, governmental or national security obligations, including requirements to cooperate with law enforcement.